At the time, my customer's commitment to servicing gaming hardware through maintenance contracts with casinos is that it required technicians to periodically visit every device and perform manual inspections, which compounded costs for time, personnel, fleet maintenance, and environmental impact. 90% of these inspections concluded that the machine was perfectly fine. We reimagined how we might integrate IoT-enabled sensors into the shufflers, then delivering dedicated tools to analyze the data which could enable predictive maintenance. This afforded technicians specific tasks and ensures they have the necessary parts on hand, thereby reducing unnecessary inspections by 100%, streamlining repair processes, increasing operational efficiency, and job satisfaction.

This 12-week functional prototype secured a multi-year cloud services contract with AWS.

The customer began a 500-unit pilot program equipped with IoT-enabled predictive maintenance tech. In 2024, these next-gen devices secured L&W’s contract to manage the 1,100 gaming devices inside Las Vegas’ Harry Reid Airport.